MiMi 支持页面

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MiMi Support

This is the support page draft for TestFlight and App Store metadata. Replace placeholder URLs and email addresses before public release.

Contact

  • Email: willkyu@qq.com
  • Response target: within 3 business days during early testing
  • Include your MiMi Trainer ID when asking for account or sync help

Common Help Topics

Sign In

MiMi uses Apple Sign In. If sign-in fails, confirm that the app is installed from the expected TestFlight or development build and that network access to the MiMi API is available.

Collection Sync

Cloud sync is user-initiated. If the cloud has no data, uploading from the current device creates the first cloud snapshot. If both local and cloud data changed, MiMi shows a conflict flow so you can keep local data, pull cloud data, or upload local data intentionally.

Photos and Media

Catalog images are served by the backend using delivery URLs. User-uploaded photos are stored through the configured media provider. Avoid uploading sensitive personal information.

Backups

Use the in-app export flow to create a local collection backup before major changes. Importing a backup shows a preview before replacing local collection data.

Account Deletion

Signed-in users can delete server-side cloud account data from Profile. This removes profile data, cloud collection snapshots, and user media manifest records. Local device data remains on the device unless you remove it separately.